Car conditions were good.
However, service of the counter staff was beyond satisfactory.
There was only one staff at the counter.
He was working on another customer ahead of us but was too slow.
My family was were forced to wait more than 30 minutes outside in rain.
After 30 minute waiting I was told to show UK driver’s license and passport, which was ok.
However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents.
For foreign residents in the UK like me as expats, had never been aware of such number.
I was struggling to get the number on line from the government website but couldn’t get it after all.
It took another 30 minutes and he finally managed somehow without the number.
I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation.
I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.
Budget
接客スタッフの態度は超良くて、全過程で辛抱強く質問して、いかなる強制消費もありません特に便利で、しかも人工の顧客サービスはほとんどすべて秒の応答で、問題もすべて解決して、推薦推薦!
Budget Glasgow DTの口コミ
Budget
Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.