long line to wait、more that 90 minutes .

i returned the car in when、オーランドfreeway customers before me、so i returned minutesレート5 . when i talked to the employee there、I was told it was not his business and passed me a number to call,that bad thing was I had to use my cell phone to call since he didn\'t allow me to use that land line there. When I made the first call, very nice agent,but for some reasons I had to call back in couple of hours when the over charges went thru. when I made second call, the agent was not nice at all,he only provided me an option to pay half day and get another half day refund, I did request for further investigation from management department,then hung up the phone without saying thanks. I called again right after, this time the agent was good,I was all set and advised to wait for a week to get refund after the investigation process finish. Great, money back!