I felt pretty bad at first because I already returned the car and then I saw a fuel charge that looked crazy high. I had picked up the truck in Halifax around noon on May twenty ninth. It was a Dodge Ram truck. The car was big and I actually liked driving it. On the return day, around the morning of June first, I was in a rush. I only put in some gas and did not fill it up before I went to the return spot. A few days later I checked the bill and the fuel service fee was almost five hundred CAD. I just stared at the number. I knew I did not return the car with a full tank so I should pay something, but this amount felt like something was off. I contacted them and explained that I booked a pickup truck, but on the invoice from the rental counter it looked more like they treated it as a big van, so I felt the rate might be wrong. The thing that surprised me was that the service staff replied pretty fast. The tone was calm and friendly. They did not blame me for not filling the tank. They just asked about the details and the numbers I saw. I told them what car I booked and how much I was charged. After they understood what I was worried about, they said they would help me check with the rental company if the fuel service fee was charged with the wrong car type. In the next days they kept sending me updates. They told me they had reached out to the rental company. Later they told me the rental company insisted the charge was correct and it was based on their fuel service since I brought the car back with around three eighths of fuel. When I heard that I felt a bit disappointed because I hoped the fee could just be refunded. Then something changed how I felt. They did not just stop there. They told me that even though the rental company would not refund the fuel service fee, they were willing to give me some money back from their side. It was about one hundred and thirty CAD. After that, the total fuel cost was still more than a gas station price, but it did not look so crazy anymore. I could feel they were not just brushing me off. They were really trying to make the result more fair for me. I was in a foreign country and I did not really know the local prices. I only knew it felt too expensive. During the whole thing, they were the ones talking with the rental company for me. I did not need to explain the same story again and again. This saved me a lot of trouble. The fuel fee was not fully removed, but because of this one to one follow up feeling, I did not feel alone. It felt like someone was on my side when talking with the rental counter. For me this experience was an annoying surprise. But with this Dedicated customer service, the situation did not turn into something worse. If no one had kept an eye on it for me, I think I would have given up and just stayed upset. Since I booked through QEEQ, at least I had someone to help me fight for a more reasonable result.
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