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WILLIE AlersRomania

I booked this car through QEEQ and at first everything felt pretty smooth. I was traveling alone to Bucharest and I arrived at the airport around one in the morning on April third 2026. I went to pick up a PAYLESS Dacia Logan with manual gear. I walked to the counter with my Norwegian credit card. I thought it would just be a normal deposit on the card. Then the staff looked at my card and their face changed. They said this card did not work and they could not make a deposit on it. They told me I had to buy their extra insurance. It was late at night and I was standing there alone. There were people waiting behind me. The air felt heavy and I started to feel a bit stressed. My English is not perfect and I was tired. I felt like I was pushed into a corner. The staff kept saying that if I did not take their insurance they could not give me the car. I turned the pages of the contract and my heart was not happy at all. I was also afraid that if I refused I would have no car. So in the end I signed. On the contract they added SCDW and wheel protection. It was more than one hundred euros extra. When I held the key in my hand I did not feel excited. I felt a bit cheated. I calmed down a few days later. I returned the car in the evening around April fifth. After I got back I kept thinking about it and it felt wrong. Then I reached out to their customer service. I told them the whole story. I said the counter did not accept my Norwegian card and forced me to buy their insurance. I thought they might just say I signed it so nothing could be done. This one to one follow up really surprised me. They asked me to send a photo of the contract. When I checked it again I saw that the deposit amount was zero. I remembered how the staff at the counter said my card did not work. I felt a bit scared because I had already signed. I wondered if I would lose all this money. They did not blame me. They just asked me step by step to send everything I could find. Later I sent photos of my credit card. I also went to my bank app and got a proof of my credit limit and sent screenshots. Those days I was working and also replying to their messages. My phone was full of chats with them. I could feel that every time I sent something new they would soon explain the next step to me in simple words. I did not know how they talked with the rental company. I just felt that someone stayed on my side and talked for me. At one point they told me the rental company still did not really accept these proofs. They said my bank looked like an online bank. When I saw that message my heart dropped again. I thought I might need to pay the full amount in the end. They still tried to fight for me and explained the situation to me. They told me they would try to lower my loss as much as possible. In the end they said they could cover part of the extra cost so I did not need to pay everything. I was sitting in front of my computer when I read that. I suddenly felt I could really breathe again. That moment I felt that even if the pickup at the counter was really bad later there was someone always walking through the whole problem with me. As a solo traveler in a strange city it felt like there was at least one person standing on my side.

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Schuyler ThakurRomania

At first, I was really upset. While renting a car in Romania, the rental company charged me $1560 from my deposit because I drove on an unpaved road and called for roadside assistance. Although I did face some trouble, I felt it was unreasonable to charge such a large amount. I tried to communicate with the rental company, but they kept passing the responsibility, saying that since I booked through QEEQ, I had to file a claim through them. At that moment, I thought this would be a long and complicated process, and I might not even get a solution. Thankfully, QEEQ's customer service reached out to me quickly. They listened to my story patiently and assured me that they would follow up on this issue. I could feel their sincerity and that they were not just brushing me off. Over the next few weeks, they kept communicating with the rental company, checking the details of the damage and whether the charges were justified. They also asked me for some evidence to support my claim. I kept thinking: if it weren’t for them, I might have given up already. Although the process was a bit complicated, their follow-up made me feel supported the whole time. Even though the rental company was tough, they still did their best to find a fair solution for me. In the end, my concerns were addressed clearly. While I couldn’t recover all my losses, I was very satisfied with their service. That feeling of being taken seriously is truly rare.

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Michael NgRomania

When I returned the car at Budapest Airport, I had mixed feelings about the whole rental experience. Everything seemed smooth when I picked up the car in Cluj-Napoca, Romania. However, later the staff at the rental desk told me that the insurance I bought through the platform was invalid and convinced me to purchase extra insurance. With my kids and limited time, I had no choice but to trust them. Later, I felt something was off and reached out to their customer service. The support team was incredibly patient, carefully understanding my situation and helping me verify the charges from the rental company. Although the rental company eventually confirmed that the extra insurance was non-refundable, the entire process made me appreciate their professionalism and efficiency. The constant follow-up from the support team made me feel truly cared for.