Dedicated customer serviceWhen I look back now, what I remember most is not the car but the feeling that someone stayed on my side the whole time. I booked a Europcar Citroen C3 in Paris through QEEQ. I picked it up around the morning of April 1 and planned to return it on April 5, everything was pretty clear in my mind.
At the counter it was quite busy and I felt a bit nervous. I kept asking the staff again and again. I asked if the price was the same as my booking and if I had already paid everything before. I asked if there would be no extra fee. The staff smiled and said it was all fine. I believed it and signed a few papers and drove away.
The real problem came out after I went back home. I saw an extra upgrade fee on my credit card bill and it was not a small amount. I was really confused and also angry. I felt like I got tricked. I did not know what to do, so I contacted their support and told the whole story. I also sent all the photos and documents I could find.
One thing that surprised me was that there was one person who kept talking with me from the start. Every time the reply came from the same person and the tone was calm. I felt like they were saying you can relax a bit because they would keep following this for me. The rental company changed their words. They said I agreed to the upgrade and said the fee was normal. That made me feel even worse, but the support kept asking them questions and then explained the answers to me.
There was one time I really did not understand the amount on the contract. I thought I was charged twice. I was typing on my phone quite upset and asked why this happened since I had already prepaid. They answered with patience and told me which part was my prepayment and which part was added at the counter. I still did not like the numbers but at least I knew where the money went.
The whole thing took some time and the rental company was very tough. They always said the charge was correct. Even so, I did not feel that I was left alone. Every time I thought the case was going nowhere, the support wrote to me again and told me they were still talking to the rental company and would try to sort out the extra part.
Now when I think about this, the result is not perfect, but from start to finish there was someone following my case and giving me updates and helping me talk with the counter staff in a way I could understand. As a young person renting a car abroad for the first time and not really understanding all the terms, this kind of dedicated customer service helped me a lot.
Price Drop ProtectorAt first I just wanted to save some money, so when I booked the car I spent some time checking prices on QEEQ. That night I watched the numbers on the screen and felt a bit stressed because my budget was tight and I thought the price would only go up. I finally clicked book and told myself it probably would not get cheaper than this.
A few days later I was checking my email and saw a message from them. It said that because I used Price Drop Protector they found a lower price and moved my booking to the new deal. I stared at the mail for a moment. I thought it was just some ad, but then I saw the numbers and the new price was really lower. The difference was sent back to me. I felt like I just earned money for free. I did nothing and still got some extra cash.
I remembered how I felt when I booked the car. I was worried about the price jumping up, especially when the trip date was getting closer. Before this I always checked prices by myself every few days. When I saw the price change I had to think if I should cancel and book again. I was scared that one day there would be no cars left. This time it was different. I just made a normal booking and it felt like someone was watching the price for me. When the price dropped they fixed everything and also showed me the new order and how much money I saved.
I am the type of person who likes to count every cost. When I saw the refund hit my account my first thought was to write it down in my small notebook. I did a quick calculation in my head. That money could pay for one or two better meals on my trip or cover some gas. It did not feel like winning the lottery but it felt very real. I knew I really saved this money.
The best part was that I did not need to argue with anyone or send long emails asking for a refund. For me the whole thing just happened in the background. I booked the car and when the price went down they handled it. I only needed to receive the money. I am usually busy with work and I do not want to waste time on small things like this, so this kind of experience fits me well.
When I think about it now the most impressive part is not the exact amount I saved. It is the feeling that my bill changed in a good way while I was not even watching. One day I opened my account and saw I had a little more budget. It felt like my wallet was quietly taken care of. That makes me more willing to turn on this service again when I book in the future, because I pay the same at the start but it feels like there is an extra pair of eyes watching the price for me.
One-Dollar FreezeCan I really book a car with just one dollar This was my first thought when I saw the One-Dollar Freeze option on QEEQ. It said I only needed to pay 1 dollar first to hold the car. I was planning my trip to Nice in France. I would arrive around May 21 at noon and leave around May 27 in the evening. I needed a small automatic car like a Volkswagen Golf.
I tried this payment option and on the payment page it really only took 1 dollar. My credit card bill also showed only this small amount. I felt a lot more relaxed because I did not need to pay the full rental price at once. The pressure on my credit card was much lower and I could keep more money for my flight and hotel first.
A short time before I arrived in Nice the rest of the rental fee was charged to my card automatically. I did not need to do anything extra and there was no extra charge. When I went to the SIXT counter at the airport to pick up the car the staff checked my booking and everything was fine. They prepared a same group car for me and no one stopped me or asked me to pay some strange extra money because of the payment method.
During this rental the thing I liked most was this way of paying only 1 dollar at the start to lock the car. It made the booking feel very easy and my budget felt more flexible.
One-Dollar FreezeCan you hold a car with just one dollar That was the first thing in my head when I saw the One-Dollar Freeze on QEEQ. I was planning my trip and my budget was not very clear. I still wanted a car in Nice so I just paid one dollar to lock it. I felt much more relaxed after that. Before the trip started they took the rest from my card automatically. I did not need to worry in the middle. I also did not need to pay a big amount at once so my credit card pressure was small. When I think about it now the whole booking felt very easy. I could fix the car and the price first then plan other things slowly. For a student like me with limited money this payment way is really nice. It is simple and it feels safe for young people.
Price Drop Protector"Hey this is not the same price you told me before right" My coworker texted me when he saw my Marseille trip plan. I stared at the screen for a second. In my head I saw myself a few days ago booking the car on QEEQ. That night I was doing numbers and thinking the travel cost was already fixed. I booked a Peugeot 208 in Marseille. Manual. Four doors. Five seats. For work it was good enough. I did not check the price again. I was too busy with meetings and emails. I just remembered the car was booked and that was it. One morning in the office an email popped up. It said my booking was rebooked at a lower price and I got money back. My first thought was that it might be some scam mail. Then I saw the words Price Drop Protector. I suddenly remembered that when I booked I clicked that service because I was curious. I even thought it might never really do anything. Now it was actually working. I sat there looking at the email and thinking about the whole thing. I did nothing extra. I just booked as normal. After that they watched the price for me. It felt like when I am busy with reports and calls in the front, someone is in the back watching my travel cost. When the rental price goes down they just change my booking and send back the difference. I checked the old confirmation and the new one. The difference was about nine euro. For me that is one decent lunch or a few cups of coffee. As a business traveler this kind of small saving feels very real. In my mind I was already planning my trip to Marseille in September. Around the 19th at noon I would land and go pick up the Peugeot 208 at the airport and drive to client meetings. Knowing the car was ready and the price had gone down by itself made me feel more relaxed. Before this I always booked early to feel safe but then I kept thinking maybe the price would drop later. That fight in my head is annoying. With this service that feeling kind of faded. I can book early and I do not feel stupid if the price changes. That night at dinner I told a friend about it. He asked me so you did nothing and still got money back. I thought for a moment and just said yes that is pretty much it. The funny thing for me is how quiet the whole process was. No complex steps. No one pushing me to click something. I was just in the middle of a normal workday and suddenly got a mail that said my booking is now cheaper. As a business guy I care about cost and also about time. This service did not waste either of them. The price moved down on its own and the refund just came to me. I only need to show up in Marseille in September and get the car from the counter. When I told our admin girl she wrote down Peugeot 208 and the rental company and laughed. She said next time we can look for deals with Price Drop Protector first so the numbers on the report look better. I sat there and felt that I saved more than just a few euro. I also saved the energy of checking prices again and again and that is worth a lot to me.
Dedicated customer serviceWhen you drive with kids, what is the scariest thing? For me it is a bill that comes from nowhere. I booked my car on QEEQ. I thought everything was very clear. We picked up the car on May 9 in Nice in the morning. It was a 9 seat Peugeot Traveller and we planned to return it on May 16 in the morning. The booking said unlimited mileage. I checked this many times before I paid. When we returned the car, the counter staff suddenly said we went over the mileage and we had to pay 175 euro. I just froze. I asked myself in my head. Was it not unlimited mileage. Did I read it wrong. My English is not very good for long arguments. I also speak French more, so I was afraid I could not explain well. I paid first because I did not want trouble in front of my kids. After we left, I put the kids to rest and then opened my booking again. I checked line by line. It really said unlimited mileage. I felt very upset. So I sent a message to their customer support. I explained what happened and sent a photo of the paper from the car rental desk. I asked them if they could also see that it should be unlimited mileage. They replied very fast. They used simple English and tried to make it easy for me. They told me that this order was indeed unlimited mileage and told me to keep all the receipts. They said they would talk to the car rental company and try to get my 175 euro back. When I read this, I felt a big relief. I was also a bit surprised that someone really wanted to fight for me. I asked how long it might take. They said they would keep following my case and tell me once they had a result. In the next days I spent the day with my kids and only checked my mail at night. Each time I saw they still gave updates I felt I was not alone against the rental company. One day I got a message that the 175 euro would be refunded to me. When I saw this line I felt so happy and I was glad I did not give up. This problem was quite annoying at the start and made me worry more during the trip with my kids. But there was a person from their side who stayed with my case from the start and always talked to me. The replies were clear and they checked details and the amount with me. I really felt they took care of me and my family.
