My flight from Vancouver to Toronto was delayed for three hours,I called the customer service about the delay and was told that they would wait for me if I arrived even after their closing time 2:00 am. Fortunately,I got there at about 1:58 and was able to pick up an upgraded new car. The younger receptionist was kind and patient enough to help me get to know The car for a while. However,after the office was quickly closed and the two receptionists left,a lady with two children hurried to the office and wished to pick up her rented car. It」s obvious her flight was delayed too. It was around 2:30 am,and I felt sorry for her that the staff at the Aloma didn」t wait for her as she had called the company about her delay and she booked the car 4 months ago. It was definitely a nightmare for her withtwo children at 2:30 am without a car in a strange airport. I wished I could help her but I was new here in Toronto too. Seeing her getting the contact with the customer service,i left with my daughter and hoped that her problem could be solved immediately .

コールといい、惜しい実体店のやり方がコール・センターの約束できない「誤ってできる機会で客待ちのこと。」コンタクト・センターとリアル・ショップとのもっと良いコミュニケーションを望んでいます。もちろん店のスタッフも大変ですが、飛行机の遅れで退勤時間が遅れることが多いです。自働車の取り方など、もっと良い方法はないでしょうか。